At Varuna Gupta, we are committed to ensuring your satisfaction with your purchase. Please read our refund policy carefully to understand the terms and conditions.
Refund Eligibility
- Refunds are only applicable if the item received is defective, damaged, or incorrect.
- To be eligible for a refund, you must notify us within 48 hours of receiving the product by emailing us at varunagupta85@gmail.com with your order number, photographs of the issue, and a detailed explanation.
- Items must be returned in their original condition, unworn, unwashed, and with all tags and packaging intact.
Non-Refundable Items
- Custom or made-to-order items are not eligible for refunds.
- Items purchased during sales or promotional offers are non-refundable.
Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 7-10 business days to the original payment method.
Important Notes
- Shipping fees are non-refundable.
- Customers are responsible for return shipping charges unless the return is due to an error on our part (e.g., wrong or defective item).
- Refunds for international orders do not include customs duties or taxes.
If you have any questions or need further assistance, please contact us at varunagupta85@gmail.com or call 9820221799.